The last day for Christmas deliveries will
be Friday 22nd December.
In order for the elves to pick, package
and post packages to arrive by then, payment will need to be made
by Friday 15th December.
To purchase kites from the Kitealogue you can email
your name, delivery address, including post code, phone number,
and the product/s you require. I will confirm the order by email
with bank account details for payment by internet banking.
Usually email is checked daily, but the Kite Lady
is often away from the keyboard working in the workshop, somewhere
else, or driving, or walking the dogs - so your email or text
will often not be replied to straight away.
If your order is urgent or required by a specific date, please
let me know in the initial email, and I can then confirm whether
or not this is possible.
Generally despatches happen at least twice a week,
but will be daily until Xmas.
Goods are shipped with NZ Post and generally delivered
to main centres in the South Island within 2 days and to the North
Island in 3-5 days. However, if you are in a smaller centre, packages
are passed on to local contract or rural drivers, this can take
another day or two, depending on the contractor. Delays, due to
Covid, weather and traffic can extend delivery times.
Prices for shipping may depend on the size of the
package and always include tracking. Generally deliveries to the
North Island are $25.00 and to the South Island $15.00. Rural
Delivery is an additional $5.50. Once I receive your email order,
I will be able to confirm your order and the shipping cost.
All prices quoted are in New Zealand dollars and
When making payment by direct credit you will need
to keep a copy of your payment info as a receipt will not be issued
with your order.
Once goods are despatched an email is sent to the
purchaser advising tracking information. This may take a day or
two, as tracking links don't always start working on the day of
I am keen to ensure that my customers are happy
and would always prefer to have the opportunity to help you choose
the right product for your needs or overcome any problems once
your order has arrived. You can phone
or email me if you have any queries.
If you are having trouble with assembly or knot-tying processes
on your kite, I can often talk through these (by
phone or email) to help make your kite flying experience successful.
Please don't hesitate to contact me if you need help with this.
We will replace or refund if:
Please choose carefully. We are not obliged to refund for goods
which have been used or not repacked in good order. These may
be considered second-hand and the full price will not be refunded.
Once your order is despatched you will be added to the KiteShop
mailing list. Emails are sent out to let people know what kite
events are happening in their area and to let customers know about
specials at the KiteShop. Emails always have an opt out clause,
if you decide you don't want them.
If you have any queries contact us
for more information.