All Skylines and Bylines products are fully guaranteed against
faulty workmanship or parts during manufacture.
Other products sold by the KiteShop will be repaired on a "best
endeavours" basis and charges may be incurred. If it is necessary
to return them to the point of manufacture a charge will be made
to cover freight costs.
For damage incurred after purchase a charge may be made for parts
Repairs to any other kites, windsocks or wind toys will incur
a minimum fee of $20 for new spars or hardware, or where repairs
are made to the sail or bridle.
Repairs requiring parts to be made or sewing done are not able
to be carried out while you wait. Items will, therefore, need
to be left with us until a break in our production allows repairs
to be carried out.
We reserve the right to refuse to repair a kite, for any reason.
Please feel free to discuss this fully and to request a quote
prior to work being undertaken.
Repairs not collected after 3 months will be disposed of.
Answers to FAQs:
Yes, I can repair a kite made or sold by the KiteShop.
Yes, if it is a kite purchased elsewhere there will be
a minimum charge of $20 for the repair.
Yes, payment is required before the repair is undertaken.
No, it won't happen while you wait.
No, you can't look for parts yourself or rummage through
my workshop to see what you can find.