To purchase kites from the Kitealogue you can email
your name, delivery address, including post code, and the product/s
you require. I will confirm the order by email with bank account
details for payment by internet banking.
Goods are usually shipped within a week of receipt of payment.
But sometimes the Kite Lady has to be somewhere else, so there
may be a delay. Generally despatches happen 2 times a week.
Goods are shipped with NZ Post and generally delivered
to main centres in the South Island within 2 days and to the North
Island in 3 days. However, if you are in a smaller centre, packages
are passed on to local contract or rural drivers, this can take
another day or two, depending on the contractor.
Prices for shipping may depend on the size of the
package and always include tracking. Generally deliveries to the
North Island are $15.00 and to the South Island $10.00. Once I
receive your order form, I will be able to confirm your order
and the shipping cost. Please ensure an email address is on the
All prices quoted are in New Zealand dollars and
When making payment by direct credit you will need
to keep a copy of your payment info as a receipt will not be issued
with your order.
I am keen to ensure that my customers are happy
and would always prefer to have the opportunity to help you choose
the right product for your needs or overcome any problems once
your order has arrived. You can phone
or email me if you have any queries.
If you are having trouble with assembly or knot-tying processes
on your kite, I can often talk through (by
phone or email) these to help make your kite flying experience
successful. Please don't hesitate to contact me if you need help
We will replace or refund if:
You can cancel an order by emailing
us. If your order has not been shipped and is cancelled, but
payment has been processed, we will refund you the purchase price.
If your order has been shipped, then you must return the unwanted
products to us unused and in their original packaging at your
risk and at your cost within 30 days of delivery. We will credit
you with the cost of the unwanted product after it has been received
Please choose carefully. We are not obliged to refund for goods
which have been used or not repacked in good order. These may
be considered second-hand and the full price will not be refunded.
Once your order is despatched you will be added to the KiteShop
mailing list. Emails are sent out to let people know what kite
events are happening in their area and to let customers know about
specials at the KiteShop. Emails always have an opt out clause,
if you decide you don't want them.
If you have any queries contact us
for more information.