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To order from the Skylines and Bylines Kitealogue

At this time of year stock is moving fast and the website may be out of date.
The best way to order is to email the Kite Lady.

Deliveries will now not arrive before xmas, so the mail order elves have left the building.
Orders will be despatched again from 4th January 2016.

Wishing you all a very happy Christmas and New Year.

To purchase kites from the Kitealogue you will find a link to our order form at the bottom of this page.

You can complete the order form here, then print it and either fax or post it. Addresses are on the order form. Or you can save it as a pdf or jpg and send it back by email.

If these options don't work for you, you can email your name, delivery address and the product/s you require. I will confirm the order by email with bank account details for payment by internet banking.

There is a drop down menu for product selection, which also shows colour/style choices available, if applicable. Most items on the website are held in stock. Colours/styles will be substituted if your choice is out of stock when the order is being packed. If we are unable to supply your order, we will contact you at the email address you put on the order form.

Goods are usually shipped the day following receipt of payment. But sometimes the Kite Lady has to be somewhere else, so there may be a delay. Generally despatches happen at least 3 times a week.

Goods are shipped with NZ Post and generally delivered to main centres in the South Island within 2 days and to the North Island in 3 days. However, if you are in a smaller centre, packages are passed on to local contract or rural drivers, this can take another day or two, depending on the contractor.

Prices for shipping depend on the size of the package. Once I receive your order form, I will be able to confirm your order and the shipping cost. Please ensure an email address is on the order form.

All prices quoted are in New Zealand dollars and include G.S.T.

There is a G.S.T. number alongside the total payable on the order form and this form can be used as an invoice for your accounting purposes.

When making payment by direct credit you will need to keep a copy of your payment info as a receipt will not be issued with your order. Despatch is made once payment has been received.

If you include your email address on the order form, you will be notified by email when your package is despatched. This email will advise when you can expect to receive the package and include the ticket number to assist you to track the package.

We can gift wrap and attach a gift card. There is a $5 charge for this service, which can be ordered on the "Select a Product" field on the order form under Gift Wrapping. Please email the wording required for the card to julie@kites.co.nz.

I am keen to ensure that my customers are happy and would always prefer to have the opportunity to help you choose the right product for your needs or overcome any problems once your order has arrived. You can phone or email me if you have any queries.

If you are having trouble with assembly or knot-tying processes on your kite, I can often talk through (by phone or email) these to help make your kite flying experience successful. Please don't hesitate to contact me if you need help with this.

We will replace or refund if:

  • goods do not arrive. Please email us if goods have not arrived as notified.
  • goods arrive damaged or incomplete. Please email us. You may be required to return the goods before we replace the order. The cost of shipping the goods back to us will not be reimbursed unless we have instructed you to do this.

You can cancel an order by emailing us. If your order has not been shipped and is cancelled, but payment has been processed, we will refund you the purchase price. If your order has been shipped, then you must return the unwanted products to us unused and in their original packaging at your risk and at your cost within 30 days of delivery. We will credit you with the cost of the unwanted product after it has been received and checked.

Please choose carefully. We are not obliged to refund for goods which have been used or not repacked in good order. These may be considered second-hand and the full price may not be refunded.

Once your order is despatched you will be added to the KiteShop mailing list. Emails are sent out to let people know what kite events are happening in their area and to let customers know about specials at the KiteShop. Emails always have an opt out clause, if you decide you don't want them.

If you have any queries contact us for more information.

Sending the order form confirms that you have read and agree with the terms and conditions above.

Click here to go to the order form