At this time of year stock
is moving fast and the website may be out of date.
The best way to order is to email
the Kite Lady.
Deliveries will now not
arrive before xmas, so the mail order elves have left the building.
Orders will be despatched again from 4th January 2016.
Wishing you all a very happy
Christmas and New Year.
To purchase kites from the Kitealogue you will find a link to
our order form at the bottom of this page.
You can complete the order form here, then print it and either
fax or post it. Addresses are on the order form. Or you can save
it as a pdf or jpg and send it back by email.
If these options don't work for you, you can email
your name, delivery address and the product/s you require. I will
confirm the order by email with bank account details for payment
by internet banking.
There is a drop down menu for product selection, which also shows
colour/style choices available, if applicable. Most items on the
website are held in stock. Colours/styles will be substituted
if your choice is out of stock when the order is being packed.
If we are unable to supply your order, we will contact you at
the email address you put on the order form.
Goods are usually shipped the day following receipt of payment.
But sometimes the Kite Lady has to be somewhere else, so there
may be a delay. Generally despatches happen at least 3 times a
Goods are shipped with NZ Post and generally delivered
to main centres in the South Island within 2 days and to the North
Island in 3 days. However, if you are in a smaller centre, packages
are passed on to local contract or rural drivers, this can take
another day or two, depending on the contractor.
Prices for shipping depend on the size of the package.
Once I receive your order form, I will be able to confirm your
order and the shipping cost. Please ensure an email address is
on the order form.
All prices quoted are in New Zealand dollars and
There is a G.S.T. number alongside the total payable
on the order form and this form can be used as an invoice for
your accounting purposes.
When making payment by direct credit you will need
to keep a copy of your payment info as a receipt will not be issued
with your order. Despatch is made once payment has been received.
If you include your email address on the order form, you will
be notified by email when your package is despatched. This email
will advise when you can expect to receive the package and include
the ticket number to assist you to track the package.
We can gift wrap and attach a gift card.
There is a $5 charge for this service, which can be ordered on
the "Select a Product" field on the order form under
Gift Wrapping. Please email the wording required for the card
I am keen to ensure that my customers are happy and would always
prefer to have the opportunity to help you choose the right product
for your needs or overcome any problems once your order has arrived.
You can phone or email me if you
have any queries.
If you are having trouble with assembly or knot-tying processes
on your kite, I can often talk through (by
phone or email) these to help make your kite flying experience
successful. Please don't hesitate to contact me if you need help
We will replace or refund if:
goods do not arrive. Please email
if goods have not arrived as notified.
goods arrive damaged or incomplete. Please
. You may be
required to return the goods before we replace the order. The
cost of shipping the goods back to us will not be reimbursed
unless we have instructed you to do this.
You can cancel an order by emailing
us. If your order has not been shipped and is cancelled, but
payment has been processed, we will refund you the purchase price.
If your order has been shipped, then you must return the unwanted
products to us unused and in their original packaging at your
risk and at your cost within 30 days of delivery. We will credit
you with the cost of the unwanted product after it has been received
Please choose carefully. We are not obliged to refund for goods
which have been used or not repacked in good order. These may
be considered second-hand and the full price may not be refunded.
Once your order is despatched you will be added to the KiteShop
mailing list. Emails are sent out to let people know what kite
events are happening in their area and to let customers know about
specials at the KiteShop. Emails always have an opt out clause,
if you decide you don't want them.
If you have any queries contact us
for more information.
Sending the order form confirms that you have read and agree
with the terms and conditions above.
Click here to go to the order